Welcome to Dry Mantra. These Terms & Conditions govern your use of our website and laundry, dry-cleaning, pickup, delivery, and related services.
By accessing our website or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About Our Services
Dry Mantra provides laundry, dry-cleaning, garment care, and related services through its website and service channels.
The availability of specific services may vary depending on your location, service requirements, garment type, and operational availability.
2. Service Orders
When placing an order, customers are responsible for providing accurate information, including:
- Customer name
- Contact number
- Pickup address
- Delivery address
- Garment or item details
- Special instructions, if any
Dry Mantra may contact you to verify order details where necessary.
An order may be subject to availability and service-area limitations.
3. Pickup and Delivery
Pickup and delivery timings provided by Dry Mantra are estimated and may vary due to traffic, weather conditions, operational issues, holidays, or other circumstances beyond our reasonable control.
Customers are requested to ensure that someone is available at the specified address during the agreed pickup or delivery period.
Delays caused by circumstances beyond Dry Mantra’s reasonable control shall not be considered a breach of these Terms.
4. Garment Inspection
Garments and other items may be inspected at the time of processing.
Customers should disclose any existing stains, damage, defects, previous treatment, delicate materials, or special care requirements before placing an order.
Dry Mantra will use reasonable care and appropriate cleaning methods based on the condition and characteristics of the item.
However, certain stains, colors, fabrics, embellishments, prints, coatings, adhesives, or materials may react unpredictably during cleaning.
5. Pre-Existing Damage
Dry Mantra shall not be responsible for damage that existed before the item was handed over for cleaning.
This may include, but is not limited to:
- Existing tears or holes
- Weak or damaged stitching
- Color fading
- Fabric deterioration
- Shrinkage resulting from the inherent characteristics of the fabric
- Loose buttons, embellishments, zippers, or accessories
- Damage caused by previous washing, ironing, chemical treatment, or improper care
6. Cleaning Results
While Dry Mantra makes reasonable efforts to achieve the best possible cleaning results, complete removal of every stain or mark cannot always be guaranteed.
The final result may depend on the type, age, composition, and condition of the stain and fabric.
Some stains may be permanent or may require specialized treatment.
7. High-Value and Delicate Items
Customers should inform Dry Mantra about valuable, delicate, antique, designer, handcrafted, or specially treated items before placing an order.
Where care instructions, manufacturer labels, or fabric information are unavailable or unclear, Dry Mantra may determine whether the item can be safely processed.
Dry Mantra reserves the right to decline an item if the requested treatment presents an unreasonable risk of damage.
8. Customer Responsibility
Customers are responsible for checking their garments and removing personal belongings from pockets before handing items over.
Dry Mantra will not be responsible for loss or damage to personal items left inside garments, including cash, jewelry, documents, electronics, keys, cosmetics, or other belongings.
9. Pricing and Payment
Service prices may vary depending on the type of garment, service selected, quantity, location, special treatment, and other applicable factors.
The final price may be communicated or confirmed before processing where applicable.
Customers are responsible for making payment for the services received through the available payment methods.
Dry Mantra reserves the right to change prices, offers, and service charges without prior notice.
10. Cancellation and Rescheduling
Customers may request cancellation or rescheduling of an order before processing, subject to the applicable operational conditions.
Once an order has been processed or cleaning has commenced, cancellation may not be possible.
Any refund, cancellation charge, or rescheduling condition will depend on the status of the order and applicable service policy.
11. Complaints and Service Issues
If you believe that an item has been incorrectly processed, damaged, or that there is another service-related issue, you should contact Dry Mantra as soon as possible after receiving the item.
Customers may be required to provide order details, photographs, or other information necessary to investigate the complaint.
Dry Mantra will review complaints on a case-by-case basis.
12. Unclaimed Items
Customers are responsible for collecting or accepting delivery of their processed items within the applicable period.
Dry Mantra may contact customers regarding pending or unclaimed items.
Any applicable storage, handling, or other charges may be communicated separately.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Dry Mantra shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious software or harmful code
- Copy, reproduce, or misuse website content without permission
- Interfere with the website’s functionality or security
- Provide false or misleading information
Dry Mantra reserves the right to restrict or terminate access to the website where misuse is identified.
15. Intellectual Property
All website content, including text, graphics, logos, images, designs, trademarks, icons, and other materials, belongs to Dry Mantra or its respective licensors unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
16. Third-Party Links
Our website may contain links to third-party websites or services.
Dry Mantra does not control or guarantee the availability, accuracy, security, or content of third-party websites and shall not be responsible for your use of such external services.
17. Force Majeure
Dry Mantra shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, severe weather, accidents, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen circumstances.
18. Changes to These Terms
Dry Mantra reserves the right to modify these Terms & Conditions at any time.
Updated Terms will be published on this page, and the revised “Last Updated” date will indicate when changes were made.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.
Dry Mantra
Website: https://drymantra.in/
Email: drymantra@gmail.com
Phone: +91 91909 44463